Privacy policy

Privacy Policy

This Privacy Policy describes how Rammor Shop collects, uses, and discloses your personal information when you visit or make a purchase from this store.

1. Controller

The controller responsible for data processing on this store is:

Nick Mangold
Riemenschneiderstraße 51
97616 Bad Neustadt an der Saale
Germany

Email: support@rammor.shop
Phone: +49 160 5339473
Website: www.rammor.com

2. Personal information we collect

When you visit the store, place an order, contact us, sign up through store forms, or interact with the checkout, we may collect certain personal information, including:

  • name

  • billing address

  • shipping address

  • payment information

  • email address

  • phone number

  • order details

  • IP address

  • browser and device information

  • information about your interaction with the store

Shopify provides the store platform and checkout environment and processes customer data in connection with store operation and checkout. Shopify also provides customer privacy tools and settings, but merchants remain responsible for making sure store practices and disclosures are accurate.

3. How we use your personal information

We use your personal information to:

  • provide products and services to you

  • process and fulfill your order

  • arrange shipping and delivery

  • send order confirmations, shipping confirmations, and customer service messages

  • communicate with you about your order

  • manage customer relationships and follow-up communication

  • screen orders for potential risk or fraud

  • measure store and advertising performance

  • comply with legal and tax obligations

  • improve the operation and security of the store

4. Legal bases for processing

Where the GDPR applies, we process personal data on one or more of the following legal bases:

  • Art. 6(1)(b) GDPR – processing necessary for the performance of a contract or to take steps at your request before entering into a contract

  • Art. 6(1)(c) GDPR – processing necessary to comply with legal obligations

  • Art. 6(1)(f) GDPR – processing necessary for our legitimate interests, such as store security, fraud prevention, customer service, and operational improvement

  • Art. 6(1)(a) GDPR – where you have given consent, for example in relation to certain cookies, tracking technologies, or marketing-related processing where required

5. Payments

If you choose to pay via PayPal or another payment provider made available at checkout, your payment data will be processed by the relevant payment provider in order to complete the transaction.

PayPal states that it processes and may transfer personal data internationally in connection with its services and relies on safeguards under applicable EU and UK data protection law.

Please refer to the privacy policy of the relevant payment provider for more information about how your payment data is processed.

6. ActiveCampaign

We use ActiveCampaign for customer communication, marketing automation, and email-related workflows.

This may include processing personal data such as:

  • email address

  • name

  • order-related information

  • interaction data relating to emails or forms, where applicable

ActiveCampaign offers a Data Processing Addendum, but it must be executed in the account settings to become legally binding. ActiveCampaign also states that it offers GDPR-related documentation and transfer mechanisms for customers who need them.

If you use forms, automation, site tracking, or event tracking through ActiveCampaign, additional interaction data may also be processed within that service. ActiveCampaign’s own documentation confirms that features such as forms, site tracking, and event tracking are part of its platform.

7. Meta Pixel

We use the Meta Pixel on this store to help measure the effectiveness of our advertising and to better understand actions that visitors take on the store.

Meta describes the Pixel as a piece of code placed on a website that helps measure the effectiveness of advertising by understanding actions people take on the site.

When enabled, the Meta Pixel may collect or receive information such as:

  • pages viewed

  • actions taken on the store

  • browser and device information

  • IP address

  • events related to store activity

Meta’s Business Tools Terms state that Meta may receive Business Tool Data collected through use of its ad products in connection with advertising, measurement, and related services. Meta also states that each business is responsible for ensuring its own compliance with the GDPR when using the Pixel.

Where required by law, the Meta Pixel should only be activated on the basis of valid consent through your customer privacy / cookie settings.

8. Sharing of personal information

We may share your personal information with third parties only where necessary to operate the store and fulfill your order, for example with:

  • Shopify, as the e-commerce platform provider

  • payment providers, such as PayPal

  • ActiveCampaign

  • Meta, in connection with the Meta Pixel and advertising measurement

  • shipping and delivery providers

  • service providers who support store operations, fraud prevention, customer communication, and legal compliance

Shopify notes that customer data may be processed by Shopify and other connected services as part of operating the store, and that merchants remain responsible for handling customer privacy requests appropriately.

9. International transfers

Your personal information may be processed outside your country of residence, including by service providers that operate internationally.

ActiveCampaign states that it offers transfer-related safeguards and references the Data Privacy Framework and DPA-related mechanisms for relevant transfers.

10. Data retention

We retain your personal information for as long as necessary to fulfill orders, provide customer support, comply with legal and tax obligations, resolve disputes, enforce our agreements, and operate customer communication systems.

If you request erasure of your personal data, some information may still need to be retained where required for legal, accounting, tax, fraud prevention, or legitimate business purposes.

11. Your rights

If the GDPR applies to you, you may have the right to:

  • be informed about the processing of your personal data

  • access your personal data

  • request correction of inaccurate or incomplete data

  • request deletion of your personal data

  • request restriction of processing

  • receive your personal data in a portable format

  • object to certain processing

  • withdraw consent where processing is based on consent

  • lodge a complaint with a supervisory authority

To exercise any of these rights, please contact:
support@rammor.shop

12. Cookies and similar technologies

This store may use cookies and similar technologies to ensure the functionality of the store, support checkout, improve security, remember customer preferences, and measure marketing performance.

If consent-based technologies such as the Meta Pixel are used, they should only be used in accordance with the applicable customer privacy settings and consent configuration. Shopify provides customer privacy settings and banner-related controls, but states that merchants are responsible for ensuring that their disclosures and settings match actual use.

13. Security

We take reasonable measures to protect your personal information. Shopify provides a secure checkout environment for store transactions.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. The current version will always be posted on this store.

15. Contact

If you have any questions about this Privacy Policy or want to exercise your privacy rights, please contact:

support@rammor.shop