When will I get my order?
Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:
- USA: 3–4 business days
- Europe: 6–8 business days
- Australia: 2–14 business days
- Japan: 4–8 business days
- International: 10–20 business days
We work with an on-demand order fulfillment company with facilities worldwide!
Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
My order should be here by now, but I still don't have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
- Check your shipping confirmation email for any mistakes in the delivery address
- Ask your local post office if they have your package
- Stop by your neighbors in case the courier left the package with them
If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at firstname.lastname@example.org with your order number.
How are your products made?
We work with a print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!
How do I track my order?
You’ll receive a tracking link via email when your order ships out.
I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at email@example.com within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
What are your return policies?
We work with a print-on-demand provider who makes the items only when they are ordered. To avoid unnecessary overproduction, I ask you to think about the environment and not to order unnecessary products.
If something is wrong with your order, you can return it within 14 days. Please let us know if something is wrong with the order or you are dissatisfied by contacting us at firstname.lastname@example.org
Do you offer refunds?
Refunds are only offered to customers who receive incorrect or damaged items. If this is the case, contact us at email@example.com with photos of the wrong/damaged items and we will sort it out.
Can I exchange an item for a different size/color?
We work with a print-on-demand vendor who does not make the items until they are ordered. To avoid unnecessary production of items, check out our size charts to see what size will fit. We have one for every item in our store.
In the rare event that you receive an incorrect item, please notify us at firstname.lastname@example.org within one week of receiving your order. Include order number and photos of the mis of the mislabeled item. We will send you a new one or refund the purchase price!